Applying our knowledge of in-flight sales and airport duty-free shops and our product planning know-how, the Travel Retail Business seeks to uncover the finest brands for distribution to clients (duty-free shops in Japanese airports, airlines and more).
The department also plans, designs and distributes novelty goods to suit customers' needs, and distributes in-flight amenities to client airlines.
In addition to planning, purchasing and after-sales service for in-flight sales products, the Direct Marketing Department plans and runs the online shop “JAL-shopping” in which customers can earn and use miles, an in-flight mail-order magazine and direct mail-order catalogs, and directly manages and operates a store called“ JAL Plaza TABITUS+ STATION.” We search for best-selling products and brands, develop original products and offer attractive products and services to delight customers.
Through its own gift ordering system, the Food Distribution Department offers food gifts, such as perishable and processed foods, directly from the producers to department stores, mass retailers and convenience stores. We are considered a reliable partner because we provide safe and high-quality products that meet a variety of customer needs.
There are 74 JALUX Group airport shops named“ BLUE SKY” across 27 airports in Japan, as of June 2019. We offer a broad range of products and services, including the original lunchbox (Sora-ben), sandwiches, pastries (Sora-pan) and sweets (Sora-sweets), as well as souvenirs. As one of the largest airport retail chains in Japan, we also run restaurants serving local delicacies.
JAL-DFS operates 11 duty-free shops called“ JAL DUTYFREE,” at Narita Airport and Haneda Airport as of June 2019. We carry brands from Japan and overseas.