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Retail Unit

Retail Business Department

  • Travel Retail Business

    Applying our knowledge of in-flight sales and airport duty-free shops and our product planning know-how, the Travel Retail Business seeks to uncover the finest brands for distribution to clients (duty-free shops in Japanese airports, airlines and more).

  • Domestic Retail Business

    Plans, designs and distributes our original brand “Tabitus,” emphasizing the concepts of “travel” and “aviation.” The Domestic Retail Business also directly manages and operates “JAL Plaza TABITUS+ STATION,” a store organized around the concept of “adding value to travel.” This particular store carries items, such as suitcases, bags, shoes and watches, intended to add a level of comfort for customers when they travel.

    Products & Services
    • Brands (general merchandise, cosmetics, alcohol and tobacco)

Direct Marketing Department

  • In addition to planning, purchasing and after-sales service for in-flight sales products, the Direct Marketing Department plans and runs the online shop“ JAL-shopping” at which customers can earn and use miles, an in-flight mail-order magazine and direct mail-order catalogs. We search for best-selling products and brands, develop original products and offer attractive products and services to delight customers.

    Products & Services
    • Mail-order sales (general merchandise, food, wine, etc.)
    • In-flight merchandise

Food Products Marketing & Distribution Department

  • Through its own gift ordering system, the Food Distribution Department offers food gifts, such as perishable and processed foods, directly from the producers to department stores, mass retailers and convenience stores. We are considered a reliable partner because we provide safe and high-quality products that meet a variety of customer needs and wants.

    Products & Services
    • Regional specialty products and gourmet commodities
    • Food gifts
    • Osechi

Airport Retail Management Business
(Business Planning and Development Department/Airport Retail Team)

  • There are 76 JALUX Group airport shops named“ BLUE SKY” across 27 airports in Japan, as of June 2018. We offer a broad range of products and services, including the original lunchbox (Sora-ben), sandwiches, pastries (Sora-pan), and sweets (Sora-sweets), as well as souvenirs. As one of the largest airport retail chains in Japan, we also run restaurants serving local delicacies.
    JAL-DFS operates 11 duty-free shops named“ JAL DUTYFREE,” at Narita Airport and Haneda Airport as of June 2018. We carry brands from Japan and overseas.

    Products & Services
    • Souvenirs from across Japan
    • Lunchboxes and in-flight sandwiches, pastries and sweets
    • Brands (general merchandise, cosmetics, alcohol and tobacco)