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Retail Unit

Retail Business Department

  • Uncovers the finest brands for distribution to clients (duty-free shops in Japanese airports, airlines and more), applying our knowledge of in-flight sales and airport duty-free shops and our product planning expertise. We also export brand products to airport duty-free shops in Vietnam and Lao PDR and distribute goods for cross-border e-commerce.

    Products & Services
    • Brands (general merchandise, cosmetics, alcohol and tobacco)

Direct Marketing Department

  • In addition to planning, purchasing and after-sales service for in-flight sales products, we plan and run the JAL-shopping online shop in which customers can earn and use miles, and direct mail-order catalogs. We also directly manage and operate the JAL Plaza TABITUS+ STATION store. We offer attractive products by finding best-selling products and brands, and developing original products.

    Products & Services
    • Mail-order sales (general merchandise, food and wine)
    • In-flight merchandise

Food Products Marketing & Distribution Department

  • The Food Distribution Department has offered food gifts, such as perishable foods and local speciality, directly from the producers to department stores, mass retailers and convenience stores for many years.
    We are considered a reliable partner because we provide safe and high-quality products that meet a variety of customer needs.
    Besides, we provide many kinds of high quality products which are suitable for each situation, such as mid year gifts (Ochugen), year-end gifts (Oseibo), Osechi which is the traditional meal only prepared for New Year, imported confectionery for Valentine's day events and so on.
    By utilizing the strong connection with local manufacturers in Japan, we contribute to regional revitalization through the Hometown tax donation program (Furusato nozei donation program).

    Products & Services
    • Regional specialty products and gourmet commodities
    • Food gifts
    • Osechi
    • Valentine's Day goods

Airport Retail Management Business
(Business Planning and Development Department/Airport Retail Team)

  • There are 71 JALUX Group airport shops named“ BLUE SKY” across 24 airports in Japan, as of August 2022. We offer a broad range of products and services, including the original lunchbox (Sora-ben), sandwiches, pastries (Sora-pan) and sweets (Sora-sweets), as well as souvenirs. As one of the largest airport retail chains in Japan, we also run restaurants serving local delicacies.
    JAL-DFS operates 5 duty-free shops called“ JAL DUTYFREE,” at Narita Airport and Haneda Airport as of August 2022. We carry brands from Japan and overseas.

    Products & Services
    • Souvenirs from across Japan
    • Lunchboxes and in-flight sandwiches, pastries and sweets
    • Brands (general merchandise, cosmetics, alcohol and tobacco)